Privacy Policy
At UXNest Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Last updated: January 15, 2024
Introduction
UXNest Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a PDF version of this policy here.
Important: By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website.
Information We Collect
Personal Data You Provide
We collect information you voluntarily provide to us when you:
- Register for an account or subscribe to our services
- Fill out forms or correspond with us
- Request quotes or consultations
- Participate in surveys or contests
- Submit job applications
Information We Collect Automatically
When you visit our website, we automatically collect certain information about your device and usage patterns, including:
- IP address and geolocation data
- Browser type and version
- Operating system
- Referring website addresses
- Page views and click patterns
- Time spent on pages
How We Use Your Information
We use the information we collect for various purposes, always in accordance with applicable data protection laws and your consent.
Service Delivery
To provide, maintain, and improve our UX design services and ensure you receive the best possible experience when working with our team.
Communication
To respond to your inquiries, provide customer support, and keep you informed about project updates and our services.
Analytics & Improvement
To analyze website usage patterns, improve our services, and develop new features based on user behavior and preferences.
Legal Compliance
To comply with legal obligations, protect our rights, and ensure the security and integrity of our services.
Information Sharing and Disclosure
We understand the importance of keeping your personal information secure and only sharing it when necessary for legitimate business purposes.
Service Providers
We work with trusted third-party service providers who assist us in operating our website and conducting our business. These providers are contractually obligated to protect your data.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests from public authorities, or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate notice provided.
We Never Sell Your Data
UXNest Ltd does not sell, trade, or rent your personal information to third parties for their marketing purposes. Your privacy is fundamental to our business model and trust relationship with you.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Access Controls
We limit access to your personal information to employees who need it to perform their job duties.
Regular Monitoring
We continuously monitor our systems for potential security vulnerabilities and threats.
Staff Training
All our team members receive regular training on data protection and security best practices.
Your Rights and Choices
You have important rights regarding your personal data. We want to ensure you can exercise these rights easily and understand what options are available to you.
Right of Access
You have the right to request access to the personal data we hold about you. This includes receiving a copy of your data in a commonly used electronic format.
Right of Rectification
If you believe that any personal data we have about you is inaccurate or incomplete, you have the right to request correction of that data.
Right of Erasure
You have the right to request deletion of your personal data in certain circumstances, subject to legal obligations and legitimate business interests.
Right of Restriction
You have the right to request that we restrict the processing of your personal data in certain situations.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month.
Contact Us About Your RightsCookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized content and advertisements.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They are usually set in response to actions made by you.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Marketing Cookies
These cookies are used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.
Cookie Management
View Cookie PolicyYou can control and manage cookies through your browser settings. However, please note that disabling certain cookies may impact the functionality of our website.
International Data Transfers
When transferring your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your information.
Adequacy Decisions
We may transfer your data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Standard Contractual Clauses
For transfers to countries without adequacy decisions, we use Standard Contractual Clauses approved by the European Commission to ensure appropriate safeguards.
Your Rights
Regardless of where your data is processed, you retain the same rights as outlined in this privacy policy.
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
Our Commitment
If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers immediately.
Parents or guardians who believe their child has provided us with personal information should contact us immediately using the details below.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Active Projects
For ongoing client projects, we retain relevant project data throughout the project duration and for a reasonable period afterward to provide ongoing support and maintain project documentation.
Typical retention period: Duration of project + 3 years
Website Analytics
Analytics data is retained in aggregate form to help us understand long-term trends and improve our services.
Typical retention period: 2 years from collection
Marketing Communications
Contact information for marketing purposes is retained until you unsubscribe or request removal.
Typical retention period: Until unsubscribed or 2 years of inactivity
Legal Compliance
Some data must be retained longer to comply with legal obligations, such as tax records and contract documentation.
Typical retention period: As required by applicable law (typically 6-7 years)
When personal data is no longer needed, it will be securely deleted or anonymized.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date.
Significant Changes
If we make significant changes to this privacy policy that materially affect how we use your personal information, we will provide additional notice via email or prominent notice on our website at least 30 days before the changes take effect.
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this privacy policy or our data practices, please don't hesitate to contact us.
Get in Touch
Address
45 Shoreditch High Street
London E1 6JG
United Kingdom
Phone
+44 20 7946 0958Business Hours
Monday - Friday: 9:00 AM - 5:30 PM
Data Protection Officer
For specific privacy concerns or data protection requests, you can also contact our Data Protection Officer directly.
Privacy Officer
UXNest Ltd Data Protection Team
45 Shoreditch High Street, London E1 6JG
Supervisory Authority
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.